- How do I forward my number to Diala?
- Toggle call forwarding on from the mobile app or dashboard. We dial the correct carrier code for your provider automatically — there's nothing to configure with your phone company.
- Can I change Diala's voice after setup?
- Yes, anytime, from the dashboard. Preview any voice with your own script before switching — the change applies to the next call, not just new numbers.
- Where do I find call transcripts?
- Every call appears in your dashboard's Sessions list within seconds of hanging up, with the full transcript, a summary, and any message the caller left.
- What happens if Diala can't answer a question?
- It takes a detailed message instead of guessing — caller name, callback number, and what they needed — and sends it to you immediately by text and email.
- Can I use more than one phone number?
- Yes. You can run multiple numbers on one account, each with its own voice, script, and routing rules.
- How do I cancel or change plans?
- There's nothing to cancel — Diala is pay-as-you-go, so simply stop buying credits. Close the account from Billing in the dashboard whenever you like and your data goes with you.
- How do I reach a person?
- Email support@diala.ai or use the contact form — a real person responds, not a bot. Enterprise agreements include a dedicated success contact.