About
The Phone That Picks Itself Up.
A short note on why we built Diala, what it does, and what it refuses to do.
A phone that finally answers itself.
Diala was started by people who'd been on the wrong end of one too many missed calls — the school nurse, the plumber confirming a window, the recruiter offering an interview, the friend in a rough night. Voicemail caught none of it. Voicemail catches nothing.
The premise is small and stubborn: an AI should be able to pick up the phone, sound like a person, and take a real message. Not a transcript of silence. Not a chatbot pretending. A short, human conversation that ends with something you actually want to read.
What we ship
- A dedicated phone number the moment you sign up.
- An AI voice agent that greets callers by name, listens, asks the question you'd ask, and writes you a clean summary.
- A dashboard to see who called, what they said, and what the agent promised on your behalf.
- A mobile app that quietly forwards your real line to Diala whenever you can't pick up.
What we don't do
We don't sell your data, we don't train models on your calls, and we don't pretend the AI is a person. The very first sentence on every call is "Hi — this is Diala, an AI assistant calling on behalf of ___." That honesty is load-bearing. It's also the law in most places we operate.
The stack, briefly
Diala runs on AWS in your tenant where it can. Cognito handles auth. Bedrock runs the model. Polly does the voice. DynamoDB stores the call log. Twilio carries the phone line. None of the stack is a black box we own — the parts you'd want to audit, you can audit.
Where we're going
The product roadmap is short: better caller context (we already pull from your contacts, we want to pull from your calendar and CRM), more languages, and a higher-trust mode for regulated industries. If you want to talk about any of it — hello@diala.ai.