Pricing

One Tap Away From Picking Up.

Free for personal use, paid where it earns its keep. Every plan includes a real phone number, a real AI voice, and real transcripts — not a trial of one.

Personal

Pick up when you can't.

$0/ forever

One Diala number. Real conversations. Free as long as you're using it for yourself.

  • 1 dedicated phone number
  • 50 calls per month
  • Standard Polly voices
  • Contact sync from mobile
  • 14-day transcript history
  • Email summaries
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Most popular

Pro

Your phone, supercharged.

$19/ per month

Unlimited calls and the premium voices, for the person who'd rather never miss anything important.

  • Everything in Personal
  • Unlimited calls
  • Neural and generative voices
  • Calendar awareness
  • Custom system prompt
  • 90-day transcript history
  • Priority answer routing
Start Pro

Business

For teams that can't drop a call.

$99/ per month

Multiple numbers, routing logic, and the CRM integrations your support team actually wants.

  • Everything in Pro
  • 5 phone numbers included
  • Team routing and round-robin
  • Per-number agent configuration
  • Salesforce, HubSpot, Linear sync
  • 1-year transcript history
  • SAML SSO
  • Audit log + admin controls
Start Business

Enterprise

Built for the calls that can't fail.

Volume pricing, dedicated infrastructure, customer-managed KMS keys, contractual SLAs, white-label phone numbers, and onboarding from an actual person. For healthcare, legal, financial services, and anyone whose phone line is the business.

  • 99.99% SLA
  • Customer-managed KMS
  • Private VPC peering
  • Dedicated success manager
  • Custom retention windows
  • BAA and DPA on request

Starts at

Let's talk

Custom annual contracts.

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FAQ

The honest answers.

Six questions we get most often. If yours isn't here, email hello@diala.ai.

Do I need a credit card to start?
No. The Personal plan is free and stays free. We only ask for billing details when you upgrade to Pro or Business, or if your usage exceeds the Personal limit two months in a row.
What counts as a call?
Any inbound call answered by Diala — whether the caller leaves a real message or hangs up immediately. Calls that don't reach the AI (busy signals, no-rings) don't count.
Can I bring my own phone number?
Yes, on Pro and Business. Port-in takes 2–10 business days depending on your carrier; we handle the paperwork. You can also forward your existing line to a Diala number without porting.
What about international calling?
US, Canada, UK, and EU numbers are included. Other regions are available on Business with a per-minute surcharge that matches our Twilio cost — we don't mark it up.
How is my data handled?
Calls and transcripts are tenant-scoped to your account, never used for training, and deleted on the retention schedule you pick. See the Security and Privacy pages for the long version.
Can I cancel anytime?
Yes. Monthly plans cancel at the end of the billing period. Annual plans are pro-rated for the first 30 days. There's no exit fee, no retention call, and your data exports as JSON before deletion.

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