02 · Clinics & practices
A Front Desk That Never Goes To Lunch.
Patients call during hours you're mid-procedure and after hours you're closed. Diala answers both, books against your real availability, and confirms tomorrow's list.
A ringing phone in a small practice is a patient who gives up and calls the clinic down the road. Staffing a front desk for every hour of the day doesn't pencil out — and voicemail loses the booking.
What you get
How Diala works for clinics & practices.
01
Books real slots
Diala checks your configured hours, holidays, and existing bookings, offers the genuinely free times, and saves the appointment — with a conflict check so two patients never get the same slot.
02
Speaks your patients' language
English, Hindi, Spanish, French and more, in a natural voice. Set the clinic's hours, services, and policies once and it answers from them — it won't invent a price.
03
Your data, your cloud
Calls and records live in your own AWS tenant — Bedrock for the model, DynamoDB for storage. Nothing is trained on your patients' calls.
FAQ
Good to know.
- Can it confirm or cancel existing appointments?
- Yes — it looks up a caller's record by phone number and can confirm, reschedule against availability, or take a cancellation message.
- What about urgent or clinical questions?
- Diala is for scheduling and messages, not advice. You script it to recognize urgent calls and hand off or take an escalation message — it never gives medical guidance.
- Is this HIPAA-friendly?
- The stack runs in your AWS account with AWS's HIPAA-eligible services. You control retention and access; talk to us about a BAA for regulated deployments.